Business Conditions
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Minimum Order & Wholesale Discounts
Our minimum wholesale orders start from 50 units. Wholesale prices already include a discount applied according to your purchase volume:
-50 units: 15% discount
-100 units: 20% discount
-200 units: 30% discount
-300 units: 40% discount
-Minimum Order Quantity (MOQ) for
Custom Products
For made-to-order products, the Minimum Order Quantity (MOQ) is 50 items per shape, size, and color. -
Production Times
At our workshop, we are three potters, and all our work is handmade. The nature
of ceramics demands a meticulous process.
In addition to the artisanal crafting process, please note that the pieces are
hand-illustrated, which adds a significant level of detail and time to the
production
process.
The estimated time to complete a small order will be no less than four weeks
after the purchase order is confirmed.This lead time may increase depending on the time of year
and the order size. We will always provide you with an honest time estimate.
On average, we produce 100 items (small/medium size) per month.
However, it's crucial to consider that each piece goes through a minimum four-week cycle that includes drying, firing, glazing, and a final firing.
Therefore, for all orders of 200 items or more, the minimum production
time is 3 months. -
Shipping Options
We work with two companies to manage your shipments, aiming for the most
convenient option based on your order size:
For small orders, we use DHL. It's important to note that this isn't the most economical
option.
For large orders, which are usually more cost-effective, we work with a specialized
courier: Royal Comex. They ensure that prices are always competitive.
To illustrate the cost difference, a 4.4092-pound (around 2 kg) shipment with DHL comes out to about $139. In contrast, Royal Comex offers the same weight for approximately $77. Keep in mind, these amounts are just a reference to help you estimate general costs.
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Transport
The Customer is responsible for transportation and insurance costs. Transport risks are borne entirely by the Customer, who is responsible for insuring the goods.
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Intellectual property
The name Misha and all its illustrations, images and logos remain
the Seller’s exclusive property. Any total or partial reproduction,
modification or use of the said name, illustrations, images and logos
(for any purpose and in any format) without the Seller’s prior expressed
written approval is strictly prohibited -
Sales Tax Information
Our prices include IVA (Value Added Tax), which is Chile's sales tax
and corresponds to 19% of the total value.